BMW Exceeding Customer Expectations
Visit Houston’s Newest BMW Dealership—BMW of West Houston.
BMW of West Houston, conveniently located in the Energy Corridor, is one of just three stateof-the-art BMW dealerships in the U.S., first in the state of Texas and only in the City of Houston.
BMW of West Houston is the proud recipient of the prestigious 2016 Center of Excellence Award and represents BMW’s future retail strategy—a rethinking of the car-buying experience that replaces the traditional sales person and buyer interactions.
Customers are welcomed by sales advisors when they enter the 95,000 square foot, energy-efficient facility. This tech-savvy center allows customers to sit down with large screens and iPads® to design and individualize their own cars with paint colors and interior finish samples a mere arm’s length away on the custom display wall. The sales advisors are nearby to help throughout the process as well as three BMW Geniuses.
These product experts are onsite to assist you in finding the perfect vehicle to suit your lifestyle and needs.
The BMW genius is specially trained to demonstrate and help you become familiar with all aspects of your BMW— before, during, and after your purchase.
BMW Financial Services has designed a financing program for foreign nationals and professionals coming from abroad who do not have credit in the U.S. Through this program, any foreign professional can obtain a preferred interest rate even without having credit.
Leading the diverse team at BMW of West Houston is general manager and dealer operator, Maria Moncada-Alaoui. With over 20 years of experience in the automotive industry and a forward-thinking approach to business, Maria’s influence on customer service in a new environment is apparent: “In honor of our customer’s passion, we have reimagined the BMW experience,” from large glass windows in the lounge area that allow customers to watch their car being serviced, to the open and non-intrusive floor plan for customers to browse the showroom floor as they wish.
Additionally, the all new driveup service center with its high-speed doors allows customers to interact with their service advisor in a comfortable and efficient fashion. Maria has expressed pride in her team that has embraced and adapted to the new shift in culture, “When people care about their cars as much we do, we want to ensure they know we are committed providing exceptional service in every facet of our business.”
Maria and her team are eager to share their excitement for the new BMW models and to introduce BMW to the next generation of drivers. Meeting your new BMW for the first time should be a great experience. Visit the store and let Maria and her team welcome you to the BMW family.
